Refund Policy
At Mr. Gummies, we take pride in delivering high-quality gummies to our customers. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund policy below.
Returns & Refunds
Due to the perishable nature of our gummies, we do not accept returns. However, if you receive a damaged, defective, or incorrect product, we are happy to assist you. Please contact us within 7 days of delivery for a resolution.
Eligibility for Refunds
You may be eligible for a refund if:
- Your order arrives damaged or defective.
- You receive the wrong product.
- Your order is lost in transit and not delivered.
Refunds are not issued for:
- Buyer’s remorse or personal taste preferences.
- Incorrect shipping addresses provided by the customer.
- Products that have been opened or consumed.
How to Request a Refund
To request a refund, please email our support team at [email protected] with the following details:
- Your order number.
- A clear photo of the damaged or incorrect item (if applicable).
- A brief description of the issue.
Once your request is reviewed, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days to your original payment method.
Exchanges
We do not offer exchanges at this time. If you receive a damaged or incorrect item, we will provide a replacement or a refund as per our policy.
Contact Us
For any questions regarding our refund policy, feel free to reach out to us at [email protected]. We’re here to help!
Thank you for choosing Mr. Gummies! We appreciate your support.